Terms & Conditions — sona1011

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and sona1011 ("the Platform", "we", "us", "our"). They govern all access to and use of the sona1011 website, mobile platform, software, games, sports betting markets, and all related services offered by sona1011.

By creating an account, making a deposit, or placing any wager on sona1011, you represent, warrant, and confirm each of the following eligibility conditions:

• You are at least 18 years of age. sona1011 is strictly an 18+ platform. Any person under the age of 18 is prohibited from registering, depositing, or participating in any game or betting market on this platform.
• You are accessing the platform of your own free will and for personal entertainment purposes only.
• You are not acting on behalf of another person, organisation, or entity in connection with your account activity.
• You have not previously been self-excluded or permanently banned from the sona1011 platform or any affiliated service.
• You are using your own funds — funds that do not originate from criminal activity and that you have the lawful right to use for online gaming purposes.
• You understand that online gambling involves financial risk and that you may lose the entire amount you deposit.
• You accept that sona1011 reserves the right to amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes your acceptance of the revised Terms.

Each player may hold only one registered account on sona1011. The creation of duplicate, secondary, or multiple accounts by a single individual — whether using the same or different personal details, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.

When registering on sona1011, you are required to provide accurate, complete, and current personal information. This includes, but is not limited to, your full legal name as it appears on your National ID card or passport, your date of birth, your registered mobile number, and a valid email address. You accept full responsibility for any consequences arising from the provision of false, inaccurate, or misleading registration information.

sona1011 applies a Know Your Customer (KYC) verification process to all accounts prior to the processing of the first withdrawal. Players will be asked to submit supporting documents, which may include one or more of the following:

• A clear photograph or scan of a valid government-issued identity document (National ID card, passport, or driving licence).
• Proof of the payment method used to deposit (e.g., screenshot confirming ownership of the registered bKash or Nagad number).
• Proof of address (utility bill, bank statement, or similar document dated within the last three months), where required.

KYC verification is typically completed within 24 hours of document submission, provided the documents submitted are legible, valid, and consistent with the account registration details. sona1011 reserves the right to request additional documentation at any time and to place a hold on withdrawal requests until verification is satisfactorily completed.

Players are responsible for maintaining the confidentiality of their account login credentials. You must not share your username or password with any third party. sona1011 will not be held liable for any losses arising from unauthorised access to your account where such access occurred due to your own failure to safeguard your login details.

All players on sona1011 are expected to engage with the platform honestly, responsibly, and in good faith. The following conduct is strictly prohibited and may result in immediate account suspension, permanent closure, forfeiture of account balances, and where applicable, reporting to relevant authorities:

• Fraudulent Activity: Any attempt to defraud sona1011 or other players, including chargebacks, payment disputes filed in bad faith, or the use of stolen payment credentials.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market available on sona1011.
• Bonus Abuse: Exploiting promotional offers through the creation of multiple accounts, the use of fictitious identities, or any systematic strategy designed to extract bonus value without genuine play intent.
• Automated Play: Using bots, scripts, automated software, artificial intelligence tools, or any non-human means to interact with the sona1011 platform or its games.
• Money Laundering: Using sona1011 accounts to deposit, circulate, or withdraw funds derived from criminal or unlawful activity. We cooperate fully with any lawful investigation into suspected money laundering.
• Hacking and Interference: Any attempt to access restricted areas of the platform, reverse-engineer the software, introduce malicious code, or interfere with the integrity of any game outcome or transaction.
• Impersonation: Registering or operating an account using another person's identity, documents, or payment details.

sona1011 supports deposits and withdrawals in Bangladeshi Taka (BDT) via the following payment channels: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed through encrypted payment gateways and are subject to the following terms:

• The minimum deposit amount on sona1011 is ৳200. Maximum deposit limits per transaction may vary depending on the payment method selected.
• Deposits are credited to your sona1011 account balance instantly in the majority of cases. In rare circumstances, processing delays of up to 30 minutes may occur due to network issues on the part of the payment provider.
• The minimum withdrawal amount is ৳500. Withdrawal requests are processed by the sona1011 cashier team within one business day for accounts that have completed KYC verification.
• Withdrawals must be processed to the same payment method used to make the most recent deposit, except where that method does not support outbound transfers. This is an anti-money-laundering requirement.
• sona1011 does not charge fees for standard deposits or withdrawals. However, your payment provider (e.g., bKash or Nagad) may apply their own transaction charges in accordance with their service terms.
• sona1011 reserves the right to request additional verification before processing any withdrawal request it deems unusual in size, frequency, or pattern.

Players are responsible for ensuring that the payment details they provide during transactions are accurate. sona1011 cannot be held liable for funds sent to an incorrect account number due to player error. In the event of an erroneous transaction, players should contact support via live chat immediately to request investigation.

sona1011 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions aligned with events such as BPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms, in addition to any specific terms stated in the individual promotion:

• All bonuses awarded on sona1011 are subject to a wagering requirement. The applicable wagering multiplier will be stated clearly in the promotion terms. Players must complete the stated wagering requirement before any bonus-derived winnings can be withdrawn as real funds.
• Bonuses may only be claimed by players who have a fully verified sona1011 account unless the specific promotion terms state otherwise.
• One bonus may be active at a time per account unless explicitly stated that bonuses can be stacked. Attempting to claim multiple bonuses simultaneously by manipulating the promotional mechanics constitutes bonus abuse.
• Free spins awarded as part of a promotion are valid only on the designated game(s) stated in the promotion and expire within the timeframe specified. Expired free spins are forfeited with no cash value.
• sona1011 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice, provided that any wagering requirements already in progress by eligible players will be honoured through to completion.
• Bonus funds are non-transferable and carry no cash value unless and until wagering requirements have been met in full.
• Where a player makes a withdrawal request while an active bonus is still subject to wagering requirements, sona1011 reserves the right to remove the bonus and any winnings derived from it before processing the withdrawal of the remaining real-money balance.

All games available on the sona1011 platform — including slots, live casino tables, instant win games, and sports betting markets — are operated under specific rules provided by the respective game providers. By participating in any game or market, players agree to be bound by those rules as well as these overarching Terms.

sona1011 exclusively partners with game studios that employ certified Random Number Generator (RNG) technology for all non-live games. This ensures that every spin, card deal, and dice roll produces a genuinely random outcome that cannot be predicted, manipulated, or influenced by the platform or by any player. Our live dealer games, powered by Evolution Gaming and Ezugi, are streamed in real time from regulated studios and are subject to the same independent fairness oversight.

A bet or wager may be declared void by sona1011 in any of the following circumstances:

• A technical malfunction, server error, or data feed disruption occurs during or immediately prior to the relevant event or game round.
• A sports event is cancelled, postponed beyond the rescheduling threshold specified in the applicable sport rules, or abandoned without a conclusive result.
• Odds, game parameters, or market prices were published in error due to a system fault or human error that resulted in a manifest pricing mistake.
• There is credible evidence that the integrity of the event or game outcome has been compromised by match-fixing, spot-fixing, or other corrupt practices.

In the event that a bet is declared void, the original stake is returned to the player's sona1011 account balance in full. No additional compensation is payable for voided bets. sona1011's decision on void bet determinations is final and binding.

sona1011 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion and without prior notice in circumstances including, but not limited to: breach of these Terms, suspected fraudulent activity, suspicion of money laundering, failure to complete KYC verification within the required timeframe, or any conduct deemed harmful to the integrity of the platform or its player community.

Players who wish to close their own sona1011 account voluntarily may do so at any time by contacting the support team via live chat. Voluntary account closure requests are processed within 24 hours. Any real-money balance remaining in the account at the time of closure will be returned to the player via their registered withdrawal method, subject to standard KYC verification requirements being met.

Players who activate the self-exclusion feature via their account dashboard will have their account suspended for the elected exclusion period. During this time, the account cannot be reactivated, deposits cannot be made, and all marketing communications will be suspended. Self-exclusion periods cannot be shortened once activated — only extended. Upon the natural expiry of a self-exclusion period, the player must contact support to reactivate the account and will be directed through a brief responsible gaming check before reinstatement.

sona1011 provides its platform, games, and services on an "as available" basis. While we make every reasonable effort to ensure continuous, uninterrupted access to the platform, we do not warrant that the service will be free from downtime, technical errors, or interruptions caused by factors outside our direct control, including but not limited to internet service provider outages, mobile network congestion, third-party payment processor delays, or force majeure events.

To the maximum extent permitted under applicable law, sona1011's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 calendar days immediately preceding the event giving rise to the claim. sona1011 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of goodwill.

• sona1011 does not guarantee the accuracy of odds, scores, or statistics provided by third-party data feeds integrated into the sports betting section of the platform.
• sona1011 is not responsible for any taxes, levies, or duties applicable to player winnings under the laws of the player's jurisdiction. Players are solely responsible for determining and meeting their own tax obligations.
• sona1011 does not make any representation that accessing or using the platform is lawful in every jurisdiction. It is the player's sole responsibility to ensure that their use of the platform complies with the laws applicable in their location.
• These Terms shall be governed by and construed in accordance with the principles of fairness and good faith. Any dispute arising from the use of sona1011 shall be subject to the internal dispute resolution process before any external escalation.

These Terms & Conditions represent the entire agreement between you and sona1011 with respect to your use of the platform and supersede all prior communications, representations, or agreements, whether oral or written, relating to the same subject matter. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.