Responsible Gaming at sona1011

sona1011 operates an absolute minimum age policy. Only individuals who are 18 years of age or older are permitted to register, deposit, wager, or participate in any game or betting market on the platform. This policy applies to all players in Bangladesh without exception, regardless of the game type, bet size, or promotional offer involved.

During the account registration process, all players are required to confirm that they meet the 18+ age requirement. This confirmation is followed by an identity verification (KYC) process at the withdrawal stage, during which sona1011 checks that the personal details provided match a valid government-issued identity document such as a National ID card or passport. Any account found to belong to a person under the age of 18 will be closed immediately, and any deposits associated with that account will be returned to the originating payment method. No winnings generated during a period of underage use will be paid out under any circumstances.

sona1011 also uses automated behavioural monitoring to flag accounts whose activity patterns may suggest underage use. If you suspect that a minor has accessed a sona1011 account — whether your own or one created independently — please contact our support team immediately at support@sona1011 so that we can investigate and act without delay.

Most people who gamble on sona1011 do so responsibly — they set a budget, stick to it, and treat their play as a form of entertainment, the same way they might budget for a cinema ticket or a meal out. However, for a small number of players, gambling can begin to take on a different character, shifting from leisure into compulsion.

Problem gambling is not always obvious, even to the person affected. It tends to develop gradually, and many players rationalise early warning signs rather than addressing them. The checklist below highlights behaviours that may indicate gambling is becoming harmful. If you recognise several of these patterns in yourself or in someone you know, we strongly encourage you to take action using the tools described in the sections that follow.

One of the most effective ways to maintain control over your gambling expenditure is to set a deposit limit before you begin playing. sona1011 allows every registered player to set a maximum deposit limit on their account at any time, without needing to contact support.

Deposit limits can be configured across three time periods:

• Daily Deposit Limit: A maximum amount you can deposit within any 24-hour period, starting from the moment the limit is applied.
• Weekly Deposit Limit: A cumulative cap on deposits across a rolling seven-day window.
• Monthly Deposit Limit: A total deposit ceiling for a 30-day calendar period, useful for players who prefer to budget on a monthly basis.

When you reach your configured deposit limit, the sona1011 system will automatically prevent any further deposits until the limit period resets. Increasing a deposit limit takes effect only after a mandatory 24-hour cooling-off period, giving you time to reconsider before a higher limit becomes active. Reducing a deposit limit, however, takes effect immediately — this asymmetry is intentional and is designed to protect players who want to cut back quickly.

All deposit limits are applied at the account level and apply equally across all payment methods, including bKash, Nagad, Rocket, Upay, and card payments. It is not possible to bypass a deposit limit by switching payment methods. To configure your deposit limits, navigate to the Account Settings section of your sona1011 dashboard after logging in.

Extended gambling sessions can impair judgement, encourage loss-chasing behaviour, and lead to decisions that a player would not make after a proper break. sona1011 offers two complementary tools to help players manage the time they spend on the platform: Session Reminders and the Time-Out feature.

Session Reminders

Players can configure a reality-check notification that appears at a set interval during any active gaming session — for example, every 30 minutes, every hour, or every two hours. When the reminder appears, it displays a summary of your current session including the time elapsed and your net wagering position. The reminder prompts you to consider whether you want to continue playing or take a break. You may dismiss the reminder and continue, or choose to log out directly from the notification prompt.

Time-Out Feature

If you feel you need a more definite break from gambling but are not ready for a full self-exclusion, the Time-Out feature allows you to suspend your sona1011 account for a fixed period. Available time-out durations are:

• 24 hours
• 48 hours
• 7 days
• 30 days
• 90 days

During a time-out, you cannot log in, deposit, wager, or access any game or betting market on sona1011. Scheduled withdrawals of existing account balances will still be processed normally during a time-out period. A time-out cannot be cancelled early once activated — this is intentional. If you need a longer or permanent break, the Self-Exclusion tool described in the next section is the appropriate option.

Self-exclusion is the most comprehensive responsible gaming measure available on sona1011. It is designed for players who have determined that they need to stop gambling entirely for a significant period, or permanently. When you self-exclude, your account is suspended for the full duration you select, and you will not be able to access any part of the platform during that time.

sona1011 offers the following self-exclusion durations:

• 6 months — suitable for players who need a substantial cooling-off period
• 1 year — recommended for players who have experienced repeated difficulty controlling their gambling
• 3 years — for players who want a long-term, firm commitment away from gambling
• Permanent (lifetime) — an irreversible exclusion with no end date; the account is closed and cannot be reopened

Once self-exclusion is activated, the following actions are taken immediately and automatically by sona1011:

• Your account is locked and all login access is disabled.
• Any pending deposits are cancelled and refunded to your payment method.
• Your account balance (if any) is made available for withdrawal to your registered bKash, Nagad, Rocket, or bank account.
• All marketing and promotional communications to your email and phone number are suspended for the duration of the exclusion.
• Your account details are flagged to prevent re-registration under the same identity during the exclusion period.

For exclusion periods of 6 months, 1 year, and 3 years: a request to reactivate the account may be submitted by contacting support no earlier than 7 days before the exclusion period expires. Reactivation is not automatic — it requires a deliberate request and a mandatory 24-hour reflection period before the account is restored.

For permanent self-exclusion: the account cannot be reopened under any circumstances. If you choose permanent exclusion, we strongly recommend that you also explore the additional support resources listed in Section 6 of this page.

If you feel that gambling is negatively affecting your life, your finances, or the people around you, reaching out is the right move — and doing so early makes a significant difference. sona1011's support team is available around the clock to assist with any responsible gaming request, whether that is activating a time-out, setting a deposit limit, or processing a self-exclusion.

You do not need to be in a crisis to ask for help. Even if you simply want to talk through your options, our support agents are trained to respond with empathy, without judgement, and in complete confidence. All responsible gaming conversations are handled discreetly and are not shared with any third party outside of our internal compliance team.

sona1011 takes seriously its duty to identify and protect players who may be in a vulnerable situation. Vulnerability can arise from a range of circumstances — problem gambling behaviour, significant financial difficulty, mental health challenges, or life events such as bereavement or job loss that may impair decision-making.

Our team is trained to identify behavioural signals that may indicate a player needs additional support. These signals include, but are not limited to: unusually rapid escalation in bet sizes, large deposits immediately following a major loss, late-night sessions of prolonged duration, and unprompted communications expressing distress or frustration. When these patterns are detected, our responsible gaming team may proactively reach out to the player to check in and offer available tools.

sona1011 will never attempt to persuade a player to remain active on the platform if that player has expressed a desire to reduce their gambling or close their account. Any request to self-exclude, take a time-out, or close an account is processed promptly and without obstacle. Players are never subject to retention offers or bonus incentives designed to discourage responsible gaming decisions.

We also encourage all players to use strong, unique passwords for their sona1011 accounts and to keep their login credentials private. Sharing your account with another person — even a trusted friend or family member — creates risk and is a violation of our Terms & Conditions. Each player must operate their own individual account.